Terms & Conditions

Company Details:

Registered address:

Band Supplies Limited, 13-15 Old Dumbarton Road, Glasgow, G3 8QY.

Company Registration Number: SC339374

Company VAT Registration Number: 481 4346 44

EORI Number: GB 481 4346 44 000

Our Locations:

Leeds Store:
BAND SUPPLIES LTD
7 HUNSLET ROAD
LEEDS
LS10 1JQ
Phone: 0113 245 3097
Fax: 0113 234 1602
Email: leeds@bandsupplies.co.uk

Glasgow Store:
BAND SUPPLIES LTD
13-15 OLD DUMBARTON ROAD
GLASGOW
G3 8QY
Phone: 0141 339 9400
Fax: 0141 334 8157
Email: glasgow@bandsupplies.co.uk

Orders & Delivery

We hope you have a good experience shopping on our site and your order process runs smoothly. 

Orders received before 12noon are normally shipped the same day if your items are in stock.

Should your item be out of stock, we will contact you with an estimated delivery date.If you are unable to wait you can opt for an alternative product or cancel your order.

Cancellation & Returns Policy

We hope you are happy with your order but should you need to return it, under the Consumer Rights Act 2015 you have a legal right to cancel and return it within 30 days of your order. If your issue develops after the 30 day period we will refer to the manufacturers warranty at that point. 

Before returning any items please contact us on 0141 339 9400 or e-mail glasgow@bandsupplies.co.uk quoting your order number and refer to the following:

  • Return your item in the original packaging and intact.
  • You must then return the goods at your own expense.
  • Please use a trackable returns method and don't forget to keep proof of postage or tracking number - you will need this if there are issues with your return
  • We will refund the price that you paid for the Item(s)
  • The refund will not include any delivery charges you have paid (if your order was over £50 and you received free delivery, your refund will exclude £8.00 to cover our postage charges)
  • All refunds will be made using the same method of payment you used to purchase the Items

Please send all returns to the following address:

Band Supplies

13-15 Old Dumbarton Road

Glasgow

G3 8QY

Tel: 0141 339 9400

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

WARRANTY

Unless otherwise stated, all goods have a manufacturer's warranty for 12 months with some brands offering longer warranty times. The warranty is with the manufacturer and we will help repair or replace your faulty item by liaising with the manufacturer for you.  

Damage caused by improper use is not covered under warranty.

COMPLAINTS 

If you have any complaint about our service, please contact us on 01413399400 or glasgow@bandsupplies.co.uk. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints as a priority.

If your complaint is about the V12 product, you have the right to refer your complaint to the Financial Ombudsman Service. 


SHEET MUSIC

We do not supply music on a sale or return basis. To enable customers to ascertain the suitability of the music we can supply specimen parts upon request to recognised conductors or teachers. Music will be sent in a sealed bag. Only break this seal if you wish to keep the music. Any broken seals will not be accepted for refunds.

Apart from this service we DO NOT accept music for credit or exchange unless faulty or supplied in error